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ICANN hiring CSRs for new TLD program

Kevin Murphy, June 7, 2011, 12:51:14 (UTC), Domain Registries

ICANN has advertised for four new staff to support its new generic top-level domains program.

The organization is looking for three Lead Application Coordinators, to be based in Marina Del Rey, Hong Kong and Brussels, and one Application Coordinator for Marina Del Rey.

The roles are all fairly similar – essentially senior customer support representatives for new gTLD applicants. The lead positions require more than five years call center experience and a university degree.

With the number of applicants in the first round expected to be around the 400 mark, I think that’s a pretty solid ratio of CSRs to applicants, assuming the application process runs smoothly.

The hiring move is obviously a pretty strong indication that ICANN expects the new gTLD program to kick off fairly soon.

ICANN has also recently started advertising for a vice president of Europe, which I believe is a new position. It currently has 18 open positions in total, according to its hiring page.

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Comments (1)

  1. S says:

    .whatever is just a money grab for Icann and the registrars.
    The real improvement to the Internet will be if they let everyone that doesn’t speak English (over half of online users) type and surf in their own languages. This will make the net truly inclusive and more functional.
    idn.com, idn.net = idn.idn
    Hurry up already………..waiting…..still waiting…
    Letting idn.cctlds get a 2+ jump on .com and .net is totally irresponsible.
    Lumping idn.idn for .com and .net in with this new gtld money grab is a joke a shows their real motives.

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