Verisign is causing a bit of a commotion among its registrar channel by demanding 24/7 support for customers whose .com domains have been hijacked.
The changes, we understand, are among a few being introduced into Verisign’s new registry-registrar agreement for .com, which coincides with the renewal of its registry agreement with ICANN.
New text in the RRA states that: “Registrar shall, consistent with ICANN policy, provide to Registered Name Holders emergency contact or 24/7 support information for critical situations such as domain name hijacking.”
From the perspective of registrants, this sounds like a pretty welcome move: who wouldn’t want 24/7 support?
While providing around the clock support might not be a problem for the Go Daddies of the world, some smaller registrars are annoyed.
For a registrar with a small headcount, perhaps servicing a single time zone, 24/7 support would probably mean needing to hire more staff.
Their annoyance has been magnified by the fact that Verisign seems to be asking for these new support commitments without a firm basis in ICANN policy, we hear.
The recently updated transfers policy calls for a 24/7 Transfer Emergency Action Contact — in many cases just a staff member who doesn’t mind being hassled about work at 2am — but that’s meant to be reserved for use by registrars, registries and ICANN.
ICANN plans to publish a new timetable for its new gTLD program later this week, according to its latest update.
Its board of directors’ New gTLD Program Committee said in a report (pdf) published this morning:
The roadmap will show how the separate schedules for evaluation applications, possible dates for GAC [Governmental Advisory Committee] input, comment & objection periods, and other program elements fit together. The plan will demonstrate interdependencies, indicate risk areas, describe schedule uncertainty, and indicate how applicants might be affected by changes to the plan.
The roadmap will be released by the week of August 6, 2012.
New gTLD applicants have been waiting for this report since the Prague meeting in late June, when it became clear that the original timetable, based on application batching and “digital archery”, was dead.
Potential objectors will also be sharply impacted by the timetable; decisions could hit their wallets.
If the window for filing private sector objections closes before the GAC deadline to object, for example, the cheaper wait-for-the-GAC strategy for objecting becomes a non-starter.
Today’s report from ICANN also discloses a little more about how the 1,930 new gTLD applications are being processed: they’re being grouped by applicant and/or by back-end registry provider, in an attempt to create efficiencies.
According to ICANN, this will enable the evaluators to ramp up to a maximum capacity of 300 applications per month, but that it will take a few months to fully ramp up to that speed.
The Initial Evaluation phase of the process began about a month ago, in line with its July 12 target date, ICANN said.
Adding some time for ICANN to organize and publish results, this means that initial evaluation results will be published in 11-12 months after the July 12 start date, i.e., May or June 2013.
With the timetable set to be published this week, the ongoing public comment process about application metering will presumably not have an impact on what is published.
With that in mind, any timetable released this week is unlikely to answer every outstanding question about the timing of go-live dates for successful new gTLD applicants.
The DotGreen Community has asked ICANN’s Governmental Advisory Committee for backing in the four-way fight for the .green generic top-level domain.
In a letter to the GAC, copied to ICANN’s board and published today, DotGreen does everything but ask outright for the GAC to object to its three competitors’ .green applications.
In it, Annalisa Roger, CEO of the not-for-profit company, makes a passionate case that .green should be operated by a company that has a genuine connection to and affinity with the environmental movement.
She heavily implies that the GAC should object to the other applicants.
Without deliberate decision or intervention, the .green TLD may be won at ICANN Auction to join enmass with a slew of portfolio TLDs, blending into one of the many industry portfolios, a common business model ICANN’s new gTLD program has spawned.
Those like you who are in a position to object, evaluate, or delegate should consider the obvious relationship of .GREEN with the Green Community, and the global Green Movement which represents net social benefits to include all people, their natural and synthetic environments, the economic systems they construct (such as Green Business Models), and conditions for future generations of life who stand to be affected by the choices we make, the policies we implement, and the projects we fund and allow to be born today.
The other .green applicants are Top Level Domain Holdings, Afilias, and a Demand Media subsidiary. Unlike DotGreen, they’re all portfolio gTLD applicants.
Roger says these companies are basically out to sell as many domains as possible and don’t have the same commitment to the environmental movement as DotGreen.
Despite the name and a great deal of support from green organizations, DotGreen did not file a “community” application, so the only way it can avoid auction is by persuading the other applicants to drop their bids, or by having them all eliminated by objections.
Asking the GAC to object is probably the cheapest way to do this.
While the GAC has made its interest in gTLDs with obvious regulatory implications — such as .bank — abundantly clear, I understand conversations have also started about strings with more tangential relationships to public policy, such as .food.
It’s not inconceivable that .green could fall into that category, though I don’t think it’s an easy sell.
A conference dedicated to new generic top-level domains is set to run in Australia this November.
The New TLD Summit, organized by a new company called Brand Huddle, will feature local speakers including ICANN director Chris Disspain (of auDA) and vice-chair Bruce Tonkin (of Melbourne IT).
The three-day event is “aimed and assisting trademark and brand owners navigate through the new ICANN TLD Program.”
The conference appears to have a general upbeat take on the topic, with speakers from some antipodean gTLD applicants, but with sessions on brand infringement and risk management to balance it out.
Ticket prices for the workshops do not yet seem to be available, and some of the agenda is still TBC, but the expo part of the show is said to be free.
The New TLD Summit will run from November 21 to 23 this year at the Sydney Convention & Exhibition Center.
Today, the number of comments filed with ICANN on new gTLD applications surpassed the number of applications themselves, and we’re now starting to see more significant objections.
At the time of writing, 1,939 comments have been filed on 584 applications by 834 unique individuals and organizations.
Here are some recent comments from notable organizations.
Save the Children
The international charitable non-governmental organization Save the Children has expressed concerns about all four .health applications.
Here’s a snippet:
The health Internet is a vital means of health information access worldwide. Thus, “.health” and health related top level domains should be trusted and reliable resources which take the public interest into account and are based on broad-based, multi-stakeholder consensus. In this regard, it is particularly worrying that the current applicants intend to sell the “.health” gTLD on a ‘first-come, first-served’, wholesale and auction basis, placing private interests ahead of the public interest.
We urge ICANN to postpone the assignment of “.health” until such time as following broad-based consultation of the health community, including the public and private sectors, adequate baseline conditions for their operation are elaborated and their implementation and observance is ensured.
The same comment was filed by International Medical Informatics Association, indicating an orchestrated campaign is underway.
All were filed as Community Objection Grounds, suggesting that .health could run into objection delays down the road.
But Save the Children, which has better things to do with its money, may not necessarily object itself. I’d say .health is a prime candidate for a community-based intervention by the Independent Objector.
I’m also expecting the Governmental Advisory Committee to take a healthy interest in these applications.
International Olympic Committee
The International Olympic Committee has, as expected, thrown its support behind the .sport application filed by SportAccord, which already has strong ties with the Olympic movement.
There are only two applications for .sport (though Donuts is going for .sports) and while SportAccord’s is a community-based bid, a successful Community Priority Evaluation is by no means assured.
However, if the IOC is half as belligerent about .sport as it has been about the new gTLD program in general then I expect Famous Four Media, the other .sport applicant, has a fight on its hands.
Notably, the IOC invokes ICANN’s new IANA contract to back up its claim that SportAccord should be the rightful owner of .sport:
new IANA contractual requirements require ICANN in connection with new gTLDs to document “how the process provided the opportunity for input from relevant stakeholders and was supportive of the global public interest. “ Therefore, SportAccord is the only applicant for the .SPORT gTLD which can serve the global public interest in connection with the operation of the gTLD on behalf of the global sports community.
Lego Juris, the extremely brand-conscious producer of overpriced kids’ building blocks, has filed complaints about 80 applications, all of which appear to be the same form letter.
As you might imagine from the most prolific filer of UDRP complaints in history, Lego’s primary concern is cybersquatting and preventing the need for defensive registrations.
Here’s Lego’s comment:
While we of course support enhanced fair competition, we call on the evaluators to ensure the maintenance of a clean Internet space by impressing on the new registries the importance of not accepting second level names within their gTLDs that may be confusingly similar to our trade marks, especially from applicants believed to be registering in bad faith.
To avoid consumer confusion and the wasted resources of needless dispute resolution procedures, legal actions and defensive registrations (none of which benefit consumers), as well as proving to the entire community that the registries do wish to act in good faith in a clean space, we request that new registries develop “blocked” lists of brand names that should not be registered absent evidence of good faith. Such lists could take the form of “white lists” at the second level that could only be lifted if requested by and for the brand owner.
This comment was filed against .kids, .group, .inc, .gmbh, .discount, .deals, .direct and many, many more.
All of these comments, incidentally, are logged in the DI PRO new gTLD application database.