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Site names and shames shoddy TLD support

Kevin Murphy, April 20, 2015, Domain Tech

A self-professed geek from Australia is running a campaign to raise awareness of new gTLDs by naming and shaming big companies that don’t provide comprehensive TLD support on their web sites.

SupportTheNew.domains, run by university coder Stuart Ryan, has been around since last June and currently indexes support problems at dozens of web sites.

The likes of Facebook, Amazon, Adobe and Apple are among those whose sites are said to offer incomplete support for new gTLDs.

It’s the first attempt I’m aware of to list “universal acceptance” failures in any kind of structured way.

Ryan says on the site that he set up the campaign after running into problems signing up for services using his new .email email address.

The site relies on submissions from users and seems to be updated whenever named companies respond to support tickets.

Universal acceptance is a hot topic in the new gTLD space, with ICANN recently creating a steering group to promote blanket TLD support across the internet.

Often, sites rely on outdated lists of TLDs or regular expressions that think TLDs are limited to three characters when they attempt to verify domains in email addresses or URLs.