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Harassment down, bitchiness up at ICANN
ICANN’s Ombuds dealt with 50% more cases in its last-reported year, with most of the growth attributable to community members who just can’t seem to get along.
In a recently published annual report (pdf), covering the period to the end of June 2025 (yes, it really is published a whole year after the fact), the Ombuds said that it opened 248 tickets in the year.
But 212 of those — basically the same as the previous year — were ruled “out of scope”, perhaps because they were requests for information or help rather that outright complaints.
The remaining 36, up from 24 in the prior year, were ruled “in-scope”. Eight of those cases were complaints.
The Ombuds splits cases into two buckets — “unfairness” and “interpersonal and relational”. Unfairness cases were flat at 16, but down as a percentage from 67% to 44% due to the interpersonal category growing from seven cases to 20.
The interpersonal bucket refers to how community members interact in their working groups and such. It covers harassment, conflict, uncivil language and behavior.
Combined, cases concerning these behaviors accounted for 56% of the total, but the Ombuds reported that only two of those were at the level of claims of harassment.
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