ICANN has brought its new gTLD program customer service portal back online after about five days of patching-related downtime.
A recent, proactive review of the CSC system identified potential vulnerabilities. To address these vulnerabilities, the CSC portal was taken offline while vendor-provided patches were applied. There have been no known compromises to any data.
New gTLD applicants will now have to log in to their TLD Application System accounts, which use the Citrix remote terminal software, to use their customer service tools.
Non-applicants will be able to ask customer service questions via email.
The Knowledge Base — essentially a program FAQ — is still offline, but ICANN said it hopes to bring it back up within a few days.