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ICANN waves goodbye to Adobe Connect over security, pricing

Kevin Murphy, April 4, 2019, 12:25:39 (UTC), Domain Policy

ICANN has decided to dump its longstanding web conferencing service provider, Adobe Connect, in favor of rival Zoom.

The organization reckons it could save as much as $100,000 a year, and mitigate some security fears, by making the switch.

Adobe has been the standard remote participation tool for not only ICANN’s public meetings, but also its policy-development working groups, for at least seven or eight years.

It enables video, audio, screen-sharing, public and private chat, voting and so on. ICANN says that Zoom has “nearly all of the same features”.

But some of ICANN’s more secretive bodies — including the Security and Stability Advisory Committee and Board Operations — have been using Zoom for a little over a year, after an SSAC member discovered a vulnerability in Adobe that allowed potentially sensitive information to be stolen.

A clincher appears to be Zoom’s voice over IP functionality, which ICANN says will enable it to drop Premiere Global Services Inc (PGi), its current, $500,000-a-year teleconferencing provider, which participants use if they dial in from on the road.

“Based on feedback, Zoom’s voice connectivity and overall experience seem to be superior to equivalent Adobe Connect experiences,” ICANN said.

As somebody who has lurked on more than his fair share of Adobe Connect rooms, I’ve noticed that people losing their voice connection is a very common occurrence, which can delay and break the flow of discussions, though it’s not usually clear where the blame lies.

According to a Zoom feature list (pdf) provided by ICANN, Zoom currently lacks many features on its web client, but updates are expected to bring the feature set in line with the mobile apps and PC/Mac executables by the end of the year.

ICANN expects to use Zoom exclusively by ICANN 65, in Marrakech this June. In the meantime, it will provide training to community members.

The cynic in me wants to say “expect teething troubles”, but the ICANN meetings team runs a pretty tight ship. The switch might be surprisingly smooth.

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