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Roundup: domain industry starts to respond to coronavirus pandemic

Kevin Murphy, March 16, 2020, 12:00:13 (UTC), Domain Registries

With much of the world already laboring under coronavirus-related movement and assembly restrictions, many domain industry companies have started to publicly outline their business continuity plans.

Some companies have already implemented blanket home-working rules, while others are ready to pull the trigger on such regimes just as soon as local government policy or other circumstances require it.

Here’s a roundup of what some of these companies have said over the last few days.

It’s not an exhaustive list — I’m sure many companies have unannounced contingencies in place — and it should be noted that some of these announcements may well be out of date already, due to the speed at which the virus risk, and government responses to it, are changing.

  • In Italy, the nation hardest-hit by the virus outside of China, local ccTLD registry Registro.it said: “Due to the current health emergency, there may be delays in the processing of legal and administrative procedures in the coming days. Activities related to the registration and maintenance of domains will be carried out as usual”.
  • NIC Chile, the .cl registry, has imposed a ban on outsiders attending its offices, effective today, “in order to safeguard the health of its clients and officials”.
  • Portugal’s Associação DNS.PT, the .pt registry, has gone a step further, saying Friday that it has already adopted remote working. It added that it was not aware of any confirmed cases and that it expected business to continue as normal.
  • An undated notice on DNS Belgium’s web site states: “To guarantee maximum business continuity, we temporarily close our office and all work from home.”
  • Dutch ccTLD registry SIDN said Friday that “most” of its employees are working from home, and it will minimize in-person contacts to “strictly necessary” meetings. It does not expect disruption to services.
  • Austrian Nic.at said that employees “who are not tied to the Vienna or Salzburg office locations due to their work can work from home by telework”, adding “strict hygiene measures apply in the offices”.
  • In Denmark, DK-Hostmaster said that customer support will now be conducted purely via email, with phone support suspended until March 27.
  • It’s the same story in Poland for .pl domains, according to a notice on the NASK web site.
  • Afilias said Thursday that it has contingency plans in place to keep its registry business ticking over even if staff fall ill or office closures are mandated. It’s also stepped up office cleaning and made hand sanitizer available to staff. Employees will be able to home-work should the need arise, the company said.
  • Corporate registrar family Com Laude said that it’s updated its business continuity and disaster recovery plans to account for the pandemic threat, including providing remote-working solutions for its staff.
  • Network Solutions, part of Web.com, told customers Friday that its workforce is geared up to work from home too, and that customer service should be unaffected during the crisis.
  • British registrar Astutium said it won’t book any in-person meetings with clients for the next 90 days, and that if anyone shows up for an already-booked meeting they will be required wash thoroughly before they’re let through the door.

I’ve not heard any reports yet of members of the industry with confirmed infections. So that’s good.

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