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ICANN gunning for Tencent over abuse claims

Kevin Murphy, September 23, 2024, Domain Registrars

ICANN Compliance is taking on one of the world’s largest technology companies over claims that a registrar it owns turns a blind eye to DNS abuse and phishing.

The Org has published a breach of contract notice against a Singapore registrar called Aceville Pte Ltd, which does business as DNSPod and is owned by and shares its headquarters with $86-billion-a-year Chinese tech conglomerate Tencent.

ICANN says that DNSPod essentially has turned a blind eye to recent abuse reports, allowing phishing sites to stay online long after they were reported, and makes life difficult for people trying to report abuse.

It also has failed to upgrade from the Whois protocol to RDAP and failed to migrate its registration data escrow service provider from NCC to DENIC, according to the notice.

According to ICANN, DNSPod received abuse reports about several domains in July and August but failed to take action at all or until ICANN itself got in touch to investigate. Compliance wants to know why.

ICANN adds that the registrar seems to be requiring reporters to create user accounts and use a web form to submit their reports, even after they’ve already used the abuse@ email address.

Stricter rules on DNS abuse came into force on registrars this April. They’re now required to take action on abuse reports.

“Aceville does not appear to have a process in place to promptly, comprehensively, and reasonably investigate and act on reports of DNS Abuse,” the notice reads.

ICANN has given DNSPod until October 11 to answer its questions or risk escalation.

While DNSPod says it has been around for 17 years, it only received its ICANN accreditation in 2020. Since then, it’s grown to almost 200,000 domains under management in gTLDs.

It’s primarily a DNS resolution service provider, saying it hosts over 20 million domains, and does not appear to operate as a retail registrar in the usual sense.

Owner Tencent may not be a household name in the Anglophone world, but it’s the company behind some of China’s leading social media brands, including QQ and WeChat, as well as a formidable force in gaming and one of the world’s richest companies in any sector.

It’s the second huge Chinese tech firm to find itself publicly shamed by ICANN in recent months. Compliance went after Tencent’s primary competitor, Alibaba, on similar grounds in March. Alibaba has since resolved the complaints.