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Domainer objects to Epik’s acquisition over Masterbucks collapse

Kevin Murphy, July 19, 2023, Domain Registrars

A Los Angeles film production company and its domainer CEO have objected to Epik’s request to transfer its ICANN accreditation from the discredited former registrar Epik Inc to mystery new registrar Epik LLC.

Todd Ryan, CEO of American Business Capital Corporation and a domain investor, has written to ICANN to say that the transfer should be blocked until “all outstanding debts” are paid.

He’s particularly concerned with customers that may have been left out of pocket by Masterbucks, the payments service that has been described as a PayPal clone or simply a jumped-up Epik store credit system.

“The financial losses incurred by customers who utilized Masterbucks, a payment method provided by Epik registrar, are a matter of significant importance,” Ryan wrote.

“It is crucial that ICANN, as the governing body responsible for overseeing the domain registration industry, takes decisive action to ensure that all debts owed to these affected customers are satisfactorily resolved prior to any transfer of registrar accreditation,” he wrote.

Masterbucks was at the center of the old Epik’s financial mismanagement woes, with domainers beginning to complain that they couldn’t withdraw their funds almost a year ago.

Ryan says he’s a member of ICANN’s Business Constituency but does not say in his letter whether he’s owed money.

It’s not clear who currently owns the Masterbucks liabilities. The service was not believed to be part of the deal that saw the Epik registrar acquired from the Inc to the LLC last month.

ICANN’s head of compliance has written that it could take months for the Epik accreditation transfer to be approved (or otherwise).

Ryan also demands that ICANN disclose the identity of Epik LLC’s owners, which is still a bit of a mystery.

Epik customer exodus started when Monster quit

Kevin Murphy, April 18, 2023, Domain Registrars

Domain registrants started leaving Epik in droves when CEO Rob Monster quit last year and serious allegations of financial mismanagement emerged, an analysis of the numbers shows.

Epik’s total gTLD domains under management began to free-fall in September 2022, dropping by more than 70,000 by the end of the year, almost all as a result of customers transferring their domains to other registrars.

Data from registry transaction reports I compiled shows Epik peaking at around 808,000 domains across all gTLDs at the end of August, having gone up every month that year.

But DUM started tumbling when Monster quit and customers started reporting problems extracting funds from their accounts in mid-September. Epik dropped to 792,000 domains that month, with 780,000 in October, 767,000 in November and 733,000 at the end of the year.

Transfers from Epik to other registrars also went up in September, almost doubling from the 9,500 domains reported in August to 16,000, a level of customer bleed it maintained until December, when it rocketed up to almost 23,000.

Most of the losses were of course in .com, but .net, .org and .xyz also saw big downsides.

The drop in revenue won’t help the company extract itself from its current dire straits. It’s publicly admitted it’s having difficulty paying its customers, some of whom complain they’re owed tens or hundreds of thousands of dollars.

Epik is facing a customer lawsuit, the prospect of a probe by its local state attorney general over its unlicensed escrow service, and recently had to shut down its unlicensed “insurance” service after a settlement with the Washington state insurance regulator.

Whoever runs its Twitter account has been pointing the finger of blame at Monster, saying the company, which it refers to as “Epik 2.0” is trying to move “out of a monster’s shadow”.

In recent days it’s tweeted reassurances that customers will eventually be made whole, legal threats against Monster (believed to still be non-executive chair) and, yesterday, expressions of a desire to “connect” with Monster and explore “alternative paths”.