dotSport complains to ICANN about other .sports

One of the companies that intends to apply for the .sport top-level domain has written to ICANN, begging that it does not approve any TLDs for individual sports.
dotSport’s Policy Advisory Committee, which appears to think it already has rights in the .sport string, said ICANN should respect “sport solidarity”.
In other words, please don’t allow .tennis or .golf to be approved.
The company wrote:

The PAC members reiterate our concern that ICANN may be prematurely entertaining a process that will allow proliferation of names in sub-categories or individual sports, which will lead to a number of detrimental effects

The detrimental effects, referenced in this letter last August, basically boil down to the potential for user confusion and the need for defensive registrations by sports teams and personalities.
You could apply the same arguments to pretty much any potential new TLD – what would .music mean for the .hiphop community?
The dotSport PAC is filled with high-level appointees from more than half a dozen sports federations, representing sports from basketball to rugby to archery, so its views are far from irrelevant.
Its position appears to be that the DNS hierarchy should be used for taxonomic purposes, at least when it comes to sports.
It’s an argument that was floated all the way back in the 2000 round of TLD applications, and probably before.
Purely from a marketing point of view, it seems like a self-defeating objective to mandate the use of www.example.hockey.sport when www.example.hockey is an option.
The main example of such a mandatory multi-level taxonomy, the old-style .us ccTLD, was a spectacular commercial failure.
Could it be that dotSport wants to be the registry for all .sports for the price of one? It certainly appears that way.

2 Comments Tagged: .sport, dotsport, ICANN, new gTLDs, new TLDs

DotAsia wants lower ICANN fees

As its active base of .asia domain name registrations continues to plummet, the DotAsia Organization wants to reduce its ICANN fees by a third.
CEO Edmon Chung has written to ICANN’s Kurt Pritz, asking if the annual transaction fee it pays per domain can be reduced from $0.75 to $0.50.
“A lower fee would enable DotAsia to invest further into meaningful community projects as well as to extend the awareness and adoption of the .ASIA domain,” Chung wrote. “The suggested amendment would also bring the fees into line with other gTLDs.”
I don’t expect the proposed changes to be especially controversial, but they do highlight how tough it is to launch a new TLD.
The .asia TLD has proved to be a bit of a damp squib, especially since the early-mover speculators started jumping ship, so the company could probably use being thrown a bone.
After .asia’s landrush, the company grew its registration base to a peak of 243,000 in April 2009, according to HosterStats.com, but it currently stands at around 183,000.

Comment Tagged: .asia, dotasia, edmon chung, ICANN, kurt pritz

.CO Internet scores TechCrunch marketing coup with Disrupt.co

The newly relaunched .co domain has won itself a whole bunch of free publicity by signing up TechCrunch to its Founders Program.
The tech news blog will use the domain Disrupt.co as part of its startup conference of the same name that kicks off today.
The web site will host “Startup Battlefield”, a competition during TechCrunch Disrupt for new companies and services.
.CO Internet is marketing Colombia’s .co ccTLD as a generic. The launch is currently in its trademark sunrise period, with registrations opening to other registrants next month.
Its Founders Program is a marketing scheme designed to get the word out about the availability of .co domains. Few partners could be as useful to this end as TechCrunch.
Founders get a free premium domain if they promise to promote it properly. CO Internet is still looking for more partners, with applications closing June 15.
I expect disrupt.com, currently parked, will also be getting a lot of traffic today.

3 Comments Tagged: .co, .co internet, colombia, disrupt.co, techcrunch, techcrunch disrupt

UrbanBrain proposes first properly generic new gTLD

Japanese registry wannabe UrbanBrain will apply for .site under ICANN’s first round of new top-level domain applications.
Of all the registries to so far show their hands for the new TLD round, .site is probably the first that could properly be described as both new and “generic”.
UrbanBrain said the namespace will be targeted at “Internet users, hobbyists, and business owners”. A pretty generic constituency.
Also, the dotSiTE launch page currently contains a bullet-pointed list of three reasons why .site will indeed be as generic as they come.

The dotSiTE internet extension is full of possibilities.
* Optimize your SiTE with great keywords
* Some other text
* Another reason

All the other 100-odd new TLD applications to have been publicly disclosed to date address specific geographical, cultural or niche interest markets.
There are also two (for now) applications for .web, which I’m not counting as “new” gTLD applications because they’ve been on the table for over a decade.
UrbanBrain is affiliated with Japanese ISP Interlink, and registry-in-a-box venture RegistryASP.

3 Comments Tagged: .site, ICANN, interlink, new gTLDs, new TLDs, registryasp, urbanbrain

Go Daddy tech support is a cash cow

Go Daddy’s call center support staff make the company hundreds of thousands of dollars a day in up-sells, according to documents revealed as part of an employee class-action lawsuit.
I covered the lawsuit (PDF), filed by three former Go Daddy employees, for The Register on Friday.
One of the plaintiffs, Toby Harris, was fired after he leaked “confidential” screenshots of the company’s CRM system to his home email address.
I’m not going to get into the details of the lawsuit, which concerns labor practices, here.
But the screenshots, which offer a bit of insight into how much revenue these front-line call center staff make for Go Daddy, are worth looking at.
According to one, Harris delivered over $10,000 in gross sales for the company over nine working days in January, taking about 5% of that for himself in commission.
Not bad for a rookie $12-an-hour support guy, considering how cheap most Go Daddy products are.
Another CRM screen shows the performance of a couple dozen members of Harris’ team, including how much commission they made over a two-week period and how many customer calls they handled.
These 23 employees made between $1,290 and $255 in commissions over the period, averaging $564 each, dealing with on average 31 calls each per day.
If that’s 5% of the gross, over 10 business days, you could try to extrapolate some company-wide data, but the screenshot probably represents too small a sample to make any precise calculations.
Still, it’s pretty clear that that a substantial chunk of Go Daddy’s revenue is generated by call center staff.
Harris told me he was expected to shift $250 to $450 worth of product every day, the equivalent of selling at least one new $8 domain name to every caller.
Domain Name Wire reported last December that the company had 1,600 support staff. At the low end of $250 a day, that would equate to $400,000 a day or $146 million a year from the phones alone.
I guess I found this a little surprising because while I always knew Go Daddy’s web site was a cash machine, I had assumed its call center spent most of its time providing technical support.
As a customer, I often wondered how the company managed to run such a high-quality support service on such a pitifully low-margin loss-leader.
Now I know. Judging by these leaked numbers, those guys more than pay for themselves.

8 Comments Tagged: call center, class action, go daddy, revenue, tech support, toby harris

Verizon hires investigator to track down DirectNIC bosses

Verizon has won a delay in its cybersquatting lawsuit against domain registrar DirectNIC, because it can’t seem to track down and serve its CEO, Sigmund Solares.
In its latest filings with the Florida District Court, Verizon says that it had to hire a private detective to track down DirectNIC director Michael Gardner, and ended up serving his wife instead.
But, two months after filing the suit, the company still hasn’t managed to track down Solares.

“Plaintiff continues to diligently attempt to serve the lone remaining Defendant yet to be served, Sigmund Solares… Plaintiffs continue to diligently try to locate and serve this Defendant.”

DirectNIC, previously known as Intercosmos Media Group, relocated to the Cayman Islands from New Orleans in 2008, which may explain some of Verizon’s difficulty.
Indeed, when Verizon turned up to serve the company in New Orleans, it found its old office (from where employees attracted global attention for live-blogging Hurricane Katrina) closed.
Verizon sued DirectNIC, along with several directors and alleged aliases, in March, claiming they had squatted on at least 288 domains that included Verizon trademarks.
The case is of note because Verizon alleges that DirectNIC broke US cybersquatting laws when it parked expired domains that contained Verizon trademarks.
Parking pre-delete expired names is a common practice among registrars, which makes the lawsuit puzzling.
But Verizon does appear to be digging for something else, its complaint suggesting a connection between DirectNIC and its nominal registrants that may not be entirely kosher.
Without legal discovery, its hunches could go nowhere. And before Solares is served, it cannot proceed to discovery.
The court has granted an extension until late August, or 30 days after Solares is served, for the first case management meeting.

Comment Tagged: cybersquatting, directnic, intercosmos media group, michael gardner, sigmund solares, verizon

Africa gets its third ICANN registrar

It’s been over eight years since ICANN held its public meeting in Accra, but only now has Ghana got its first accredited domain name registrar.
Ghana Dot Com becomes Africa’s third ICANN-approved registrar, the first new accreditation on the continent since 2007.
The first African registrar was Burundi’s AfriRegister, the second Kheweul.com of Senegal.
Ghana Dot Com appears to be the dba of Network Computer Systems Ltd, the ISP that already manages Ghana’s .gh ccTLD.
Its chairman, Nii Quaynor, is a former member of the ICANN board of directors, elected in 2000 and serving until 2003.
Ghana has about 23 million citizens and almost one million internet users, according to InternetWorldStats.com.

Comment Tagged: africa, burundi, ghana dot com, ICANN, network computer services, nii quaynor, senegal

Will VeriSign change its name?

VeriSign’s $1.3 billion sale of its SSL business to Symantec yesterday means not only that the company will be almost entirely focussed on domain names, but also that it will no longer “sign” anything.
The word “VeriSign” will cease to describe what the company does, so will it change its name?
The idea could make sense, given that the services Symantec bought are all about trusting the VeriSign brand, and Symantec has acquired certain rights to use that brand.
Under the deal, Symantec is allowed to use the VeriSign name in authentication services such as the VeriSign Trust Seal. The company plans to incorporate “VeriSign” into a new Symantec trust logo.
VeriSign boss Mark McLaughlin said on a conference call yesterday that Symantec is buying certain VeriSign trademarks, such as Thawte and GeoTrust, but that VeriSign will stay VeriSign.
Symantec will be able to use the VeriSign brand in its logos for a “transition period of time over a number of years”, McLaughlin said.
On the one hand, there’s a potential for a certain degree of confusion that might persuade VeriSign to brand itself afresh. On the other, corporate rebranding is not cheap.
I suppose, if it does choose to rename itself, it had better hope that its first choice of .com is available.

1 Comment Tagged: geotrust, mark mclaughlin, ssl, symantec, thawte, verisign

ICANN says no to Bulgarian ccTLD

Bulgaria can not have a localized-script version of its country-code domain .bg, because it looks too much like Brazil’s current ccTLD.
Bulgarian business daily Dnevnik is reporting that ICANN has turned down Bulgaria’s request for .бг, the Cyrillic translation of .bg, because it looks very much like .br.
Part of ICANN’s internationalized domain name fast-track process checks whether applied-for strings could be visually confusing. Clearly, this is one of them.
Russia, Egypt, Saudi Arabia and the United Arab Emirates have already passed the test and have active IDN ccTLDs.
The Bulgarians are not giving up, however. Dnevnik reports that the country will most likely apply for .бгр instead.

13 Comments Tagged: .bg, bulgaria, cctlds, ICANN, idns

VeriSign poised to sell SSL business to Symantec

Reliable news sources including the Wall Street Journal and Reuters are reporting that VeriSign is on the verge of offloading its market-leading SSL certificate business to Symantec for over $1 billion.
The sale would be the latest in a series of spin-offs that started in 2007, highlighting the company’s renewed focus on domain names.
VeriSign spent many years acquiring a bunch of companies in tenuously related markets – deals that never really made any sense to me – and the last few years selling them off again.
But SSL is not really in the same category as VeriSign’s bizarre forays into, for example, the Crazy Frog ringtone company. It’s the business the company was founded on when it was spun out of RSA Security 15 years ago.
It’s called VeriSign for a reason.
But offloading the SSL business would make sense. One of the reasons VeriSign bought Network Solutions ten years ago was the obvious retail synergies between domain names and SSL certificates – customers could buy both at the same time.
That synergy was diluted when VeriSign spun the NSI registrar business out as a separate company three years later, creating the vertically separated domain name market we know today.
Symantec, with its fingers in the enterprise and home/small business pies, might be able to make a better crack at the SSL game.
So is this bad news for SSL’s current silver medal holder, Go Daddy?
Possibly. Symantec is a force to be reckoned with – only marketing prowess could explain why so many people use Norton.
Of course, these news stories could be nonsense.
But my guts say they’re probably based on the same kind of leaks that companies often float to the press, to see what the markets do, when they’re in the final stages of negotiations.

1 Comment Tagged: acquisition, go daddy, network solutions, ssl, symantec, verisign