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Dynadot sorry for .tv snafu

Kevin Murphy, March 21, 2010, 12:46:11 (UTC), Domain Registrars

Dynadot has apologised to customers for glitches during last week’s .tv landrush that allowed people to register premium domain names at well below market prices.

On Thursday, VeriSign slashed the first-year prices of “premium” .tv names and set the renewal fees to a standard lower registry rate.

While prices were lower, they were still premium, but some domainers discovered they could register domains previously priced in the tens of thousands of dollars for the standard fee at some registrars, Dynadot included.

Dynadot said this weekend that this was because “we were given an incomplete list of the Premium .TV Domain Names… So, any Premium .TV Domain Names that weren’t on the list were displayed at the normal .TV registration price.”

The company further apologised for giving registrants store credit, rather than a cash refund, after it discovered its mistake and deleted the registrations, which was “probably not the best way to handle the situation”. This policy has been reversed, and registrants can now get a “no questions asked” refund.

Demand during the .tv land-rush was evidently so high that Dynadot’s float at VeriSign was quickly drained.

The company said: “We had a problem with the central registry and ran out of funds. This meant we could not process any COM/NET/TV/CC domain registrations, domain transfers, and domain renewals.”

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