.tel’s second-biggest registrar gets canned

A Chinese registrar that focused exclusively on selling .tel domain names has been shut down by ICANN.
Tong Ji Ming Lian (Beijing) Technology Corporation Ltd, which did business as Trename, had its registrar contract terminated last week.
ICANN claims the company had failed to pay its accreditation fees and failed to escrow its registration data.
The organization had been sending breach notices since June, but got no responses. Trename’s web site domain currently resolves to a web server error, for me at least.
Trename is a rare example of a single-TLD registrar, accredited only to sell .tel domains. It didn’t even sell .com.
It is Telnames’ second-largest registrar after Name.com, accounting for about 6,000 names at the last count. At its peak, it had about 55,000.
Its share seems to be primarily as a result of a deal the registry made with a Chinese e-commerce company way back in 2011.
I’m a bit fuzzy on the details of that deal, but it saw Trename add 50,000 .tel names pretty much all at once.
Back then, .tel still had its original business model of hosting all the domains it sold and publishing web sites containing the registrant’s contact information.
Since June 2017, .tel has been available as a general, anything-goes gTLD, after ICANN agreed to liberalize its contract.
That liberalization doesn’t seem to have done much to stave off .tel’s general decline in numbers, however. It currently stands at about 75,000 names, from an early 2011 peak of over 305,000.
ICANN told Trename that its contract will end September 19, and that it’s looking for another registrar to take over its domains.
With escrow apparently an issue, it may not be a smooth transition.

More consolidation? Endurance said to be up for sale

Endurance International Group is reportedly up for sale, perhaps the next piece of consolidation or privatization in a rapidly changing domain name market.
Bloomberg, citing unnamed sources, reports today that EIG is “is considering strategic options, including a possible sale”.
EIG owns domain brands Domain.com, BigRock, BuyDomains and ResellerClub, along with a bunch of hosting properties such as HostGator.
Bloomberg’s sources stressed that no final decision has been made, and that the company could remain public.
It’s currently listed on Nasdaq where it has a market cap today of almost $1.38 billion .
The company would be far from the first to change ownership in the last couple of years.
Most recently, Web.com (Network Solutions et al) announced a plan to go private in a $2 billion deal.
A year ago, Neustar went private in a $2.9 billion deal.
In terms of industry consolidation, we’ve more recently seen KeyDrive reverse into CentralNic and MMX buy ICM Registry.

How a single Whois complaint got this registrar shitcanned

A British registrar has had its ICANN contract terminated after a lengthy, unprecedented fight instigated by a single complaint about the accuracy of a single domain’s Whois.
Astutium, based in London and with about 5,000 gTLD domains under management, finally lost its right to sell gTLD domains last week, after an angry battle with ICANN Compliance, the Ombudsman, and the board of directors.
While the company is small, it does not appear to be of the shady, fly-by-night type sometimes terminated by ICANN. Director Rob Golding has been an active face at ICANN for many years and Astutium has, with ICANN approval, taken over portfolios from other de-accredited registrars in the past.
Nevertheless, its Registrar Accreditation Agreement has been torn up, as a result of a complaint about the Whois for the domain name tomzink.com last December.
Golding told DI today that he considers the process that led to his de-accreditation broken and that he’s considering legal action.
The owner of tomzink.com and associated web site appears to be a Los Angeles-based music producer called Tom Zink. The web site seems legit and there’s no suggestion anywhere that Zink has done anything wrong, other than possibly filling out an incomplete Whois record.
The person who complained about the Whois accuracy, whose identity has been redacted from the public record and whose motives are still unclear, had claimed that the domain’s Whois record lacked a phone and fax number and that the registrant and admin contacts contained “made-up” names.
Historical Whois records archived by DomainTools show that in October last year the registrant name was “NA NA”.
The registrant organization was “Astutium Limited” and the registrant email was an @astutium.com address. The registrant mailing address was in Long Beach, California (the same as Zink). There were no phone/fax numbers in the record.
Golding told DI that some of these details were present when the domain was transferred in from another registrar. Others seem to have been added because the registrar was looking after the name on behalf of its client.
The admin and technical records both contained Astutium’s full contact information.
Following the December complaint, the record was cleaned up to remove all references to Astutium and replace them with Zink’s contact data. Judging by DomainTools’ records, this seems to have happened the same day as ICANN forwarded the complaint to Astutium, December 20.
So far, so normal. This kind of Whois cleanup happens many times across the industry every day.
But this is where relations between Astutium and ICANN began to break down, badly.
Even though the Whois record had been cleaned up already, Golding responded to Compliance, via the ICANN complaints ticketing system:

Please dont forward bigus/meaningless whois complaints which are clearly themselves totally inaccurate… No action is necessary or will be taken on bogus/incomplete/rubbish reports. [sic]

Golding agreed with me today that his tone was fairly belligerent from the outset, but noted that it was far from the first time he’d received a compliance complaint he considered bogus.
In the tomzink.com case, he took issue with the fact that the complainant had said that the admin/tech records contained no fax number. Not only was this not true (it was Astutium’s own fax number), but fax numbers are optional under ICANN’s Whois policy.
He today acknowledges that some parts of the complaint were not bogus, but notes that the Whois record had been quickly updated with the correct information.
But simply changing the Whois record is not sufficient for ICANN. It wants you to show evidence of how you resolved the problem in the form of copies of or evidence of communications with the registered name holder.
The Whois Accuracy Program Specification, which is part of the RAA, requires registrars to verify and validate changes to the registered name holder either automated by phone or email, or manually.
Golding told DI that in this case he had called the client to advise him to update his contact information, which he did, so the paper trail only comprises records of the client logging in and changing his contact information.
What he told ICANN in January was:

If ICANN compliance are unable to do the simple job they have been tasked with (to correctly vet and format the queries before sending them on, as they have repeatedly agreed they will do *on record* at meetings) then Registrars have zero obligations to even look at them. Any ‘lack of compliance’ is firmly at your end and not ours in this respect.
However in this specific case we chose to look, contacted the registrant, and had them update/correct/check the records, as can easily be checked by doing a whois

ICANN then explained that “NA NA” and the lack of a phone number were legitimate reasons that the complaint was not wholly bogus, and again asked Golding to provide evidence of Astutium’s correspondence with Zink.
After ignoring a further round or two of communication via the ticketing system, Golding responded: “No, we don’t provide details of private communications to 3rd parties”.
He reiterated this point a couple more times throughout February, eventually saying that nothing in WAPS requires Astutium to “demonstrate compliance” by providing such communications to ICANN, and threatening to escalate the grievance to the Ombudsman.
(That may be strictly true, but the RAA elsewhere does require registrars to keep records and allow ICANN to inspect them on demand.)
It was around the same time that Compliance started trying to get in touch with Golding via phone. While it was able to get through to the Astutium office landline, Compliance evidently had the wrong mobile phone number for Golding himself.
Golding told DI the number ICANN was trying to use (according to ICANN it’s the one listed in RADAR, the official little black book for registrars) had two digits transposed compared to his actual number, but he did not know why that was. Several other members of ICANN staff have his correct number and call him regularly, he said.
By February 27, Compliance had had enough, and issued Astutium with its first public breach notice (pdf)
Allowing a compliance proceeding to get to this stage is always bad news for a registrar — when ICANN hits the public breach notice phase, staff go out and actively search for other areas of potential non-compliance.
Golding reckons Compliance staff are financially incentivized, or “get paid by the bullet point”, at this stage, but I have no evidence that is the case.
Whatever the reason, Compliance in February added on claims:

• that Astutium was failing to output Whois records in the tightly specified format called for by the RAA (Golding blames typos and missed memos for this and says the errors have been corrected),
• that Astutium’s registration agreement failed to include renewal and post-renewal fees (Golding said every single page of the Astution web site, including the registration agreement page, carries a link to its price list. While he admitted the text of the agreement does not include these prices, he claimed the same could be said of some of the biggest registrars),
• that the registration agreement does not specify how expiration notices are delivered (according to Golding, the web site explains that it’s delivered via email)
• that the address published on the Astutium web site does not match the one provided via the Registrar Information Specification, another way ICANN internally tracks contact info for its registrars (Golding said that his company’s address is published on every single page of its site)

A final bullet point asked the company to implement corrective measures to ensure it “will respond to ICANN compliance matters timely, completely and in line with ICANN’s Expected Standards of Behavior”.
The reference to the Expected Standards of Behavior — ICANN’s code of politeness for the community — is a curious one, not typically seen in breach notices. Unless I’m reading too much into it, it suggests that somebody at ICANN wasn’t happy with Golding’s confrontational, sometimes arguably condescending, attitude.
Golding claims that some of ICANN’s allegations in this breach notice are “provably false”.
He told us he still hasn’t ruled out legal action for defamation against ICANN or its staff as a result of the publication of the notice.
“I’ll be in California, serving the paperwork myself,” he said.
Astutium did not respond to the breach notice, according to ICANN documents, and it was escalated to full-blown termination March 21.
On March 30, the registrar filed a Request for Reconsideration (pdf) with ICANN. That’s one of the “unprecedented” things I referred to at the top of this article — I don’t believe a registrar termination has been challenged through the RfR process before.
The second unprecedented thing was that the RfR was referred to Ombudsman Herb Waye, under ICANN’s relatively new, post-transition, October 2016 bylaws.
Waye’s evaluation of the RfR (pdf), concluded that Astutium was treated fairly. He noted multiple times that the company had apparently made no effort to come into compliance between the breach notice and the termination notice.
Golding was not impressed with the Ombudsman’s report.
“The Ombudsman is totally useless,” he said.
“The entire system of the Ombudsman is designed to make sure nobody has to look into anything,” he said. “He’s not allowed to talk to experts, he’s not actually allowed to talk to the person who made the complaint [Astutium], his only job is to ask ICANN if they did the right thing… That’s their accountability process.”
The Board Accountability Mechanisms Committee, which handles reconsideration requests, in June found against Astutium, based partly on the Ombudsman’s evaluation.
BAMC then gave Golding a chance to respond to its decision, before it was sent to the ICANN board, something I believe may be another first.
He did, with a distinctly more conciliatory tone, writing in an email (pdf):

Ultimately my aim has always been to have the ‘final decision’ questioned as completely disproportionate to the issue raised… and the process that led to the decisions looked into so that improvements can be made, and should there still be unresolved issues, opportunity to work in a collaborative method to solve them, without the need to involve courts, lawyers, further complaints/challenge processes and so on.

And then the ICANN board voted to terminate the company, in line with BAMC’s recommendation.
That vote happened almost a month ago, but Astutium did not lose its IANA number until a week ago.
According to Golding, the company is still managing almost all of its gTLD domains as usual.
One registry, CentralNic, turned it off almost immediately, so Astutium customers are not currently able to manage domains in TLDs such as .host, he said. The other registries still recognize it, he said. (CentralNic says only new registrations and transfers are affected, existing registrants can manage their domains.)
After a registrar termination, ICANN usually transfers the affected domains to another accredited registrar, but this has not happened yet in Astutium’s case.
Golding said that he has a deal with fellow UK registrar Netistrar to have the domains moved to its care, on the understanding that they can be transferred back should Astutium become re-accredited.
He added that he’s looking into acquiring three other registrar accreditations, which he may merge.
So, what is to be learned from all this?
It seems to me that we may be looking at a case of a nose being cut off to spite a face, somebody talking themselves into a termination. This is a compliance issue that probably could have been resolved fairly quickly and quietly many months ago.
Another takeaway might be that, if the simple act of making a phone call to a registrar presents difficulties, ICANN’s Compliance procedures may need a bit of work.
A third takeaway might be that ICANN Compliance is very capable of disrupting registrars’ businesses if they fail to meet the letter of the law, so doing what you’re told is probably the safest way to go.
Or, as Golding put it today: “The lesson to be learned is: if you don’t want them fucking with your business, bend over, grab your ankles, and get ready.”

ICANN closes GoDaddy Whois probe

ICANN has closed its investigation into GoDaddy’s Whois practices with no action taken.
Senior VP of compliance Jamie Hedlund yesterday wrote to David Redl, head of the US National Telecommunications and Information Administration, to provide an update on the probe, news of which first emerged in April.
The NTIA and members of the intellectual property community had complained that GoDaddy was throttling Whois access over port 43 and that it was masking certain fields in the output.
That was when GoDaddy and the rest of the ICANN-regulated industry was working under the old rules, before the new temporary Whois policy had been introduced to comply with the EU General Data Protection Regulation.
Hedlund told Redl in a letter (pdf):

Based on our review and testing (including outside of ICANN’s network), GoDaddy is not currently masking WHOIS data or otherwise limiting access to its WHOIS services. Consequently, the complaints related to GoDaddy’s masking of certain WHOIS fields, rate limiting, and whitelisting of IP addresses have been addressed and closed.

GoDaddy had said earlier this year that it was throttling access over port 43 in an attempt to reduce the availability of Whois data to the spammers that have been increasingly plaguing its customers with offers of web site development and search engine optimization services.

Blacknight calls for Ireland to slash domain prices

Irish registrar Blacknight Solutions has called for its local ccTLD registry to cut the price of .ie domains in order to drive growth.
In a press release, CEO Michele Neylon said that .ie names — typically renewing at over €20 — can cost twice as much as other European ccTLDs.
He said that a recently liberalization of registration rules set out by registry IEDR led to a burst of 29,000 new registrations in the first half of the year.
This relaxation has presumably led to cost savings that could be passed on to consumers, he said.
According to Blacknight, there are 46 .ie domains registered per 1,000 head of population, which ranks Ireland 16th out of 22 European countries.

Wix.com obtains ICANN accreditation — bad news for Web.com?

Web site building tools provider Wix.com has got itself an ICANN accreditation, potentially bad news for current partner Web.com.
The Nasdaq-listed, Israel-based company popped up on the official registrar list in the last day or so with the IANA ID 3817.
That means it could before long start selling gTLD domains directly from the registries rather than going through its current business partner.
According to its domain services agreement and other online sources, Wix currently acts as a reseller for Network Solutions, a Web.com company.
Its retail prices are therefore, as you might expect, rather above the market average, pretty much in line with NetSol’s.
If it does choose to go solo, it could potentially pass on savings to its customers, or just pocket higher margins on domain sales.
While Wix says it has 110 million users, obviously it has sold nowhere near that number of domains.
Its relationship with NetSol is not lucrative enough for Web.com to count the relationship as a risk factor in its Securities and Exchange Commission filings, though Wix is listed as one of just a small handful of competitors.
If Web.com should lose Wix as a reseller, we won’t get to find out what impact that had on revenue; Web.com’s going private in a $2 billion deal.
Disclosure: I’ve had to listen to or skip through repetitive Wix ads on YouTube a dozen times a day for what seems like years, so I’m not naturally predisposed to like this company. Same goes for Grammarly. Grrrr!

KeyDrive reverses into CentralNic in $55 million deal

CentralNic this morning confirmed that it has signed a deal to merge with KeyDrive to dramatically grow its market share in the registrar and registry markets.
The deal, technically a reverse takeover, is worth up to $55 million, $10.5 million of which is performance-related.
KeyDrive is the holding company for brands including the registrars Key-Systems, Moniker and BrandShelter and the registries OpenRegistry and KSRegistry.
It is by far the bigger player in the registrar space. The combined company will have 7.1 million domains under management, 5.8 million of which will come from the Luxembourg-based firm.
“The acquisition of KeyDrive is transformative for CentralNic, significantly increasing the Company’s scale and giving it significant extra firepower in the domain name industry to rival the traditional major players,” CentralNic CEO Ben Crawford said in a statement.
CentralNic says the deal will make it the 11th-largest registrar in terms of gTLD domains under management and the fifth-largest registry back-end in terms of TLDs managed (which will hit 118).
KeyDrive had 2017 revenue of $58.26 million and adjusted EBITDA of $5.87 million. Operating profit was $4.3 million.
CentralNic had 2017 revenue of £24.3 million ($32.2 million), adjusted EBITDA of £6.6 million ($8.7 million) and operating profit of £1.8 million ($2.4 million). These numbers do not include the £3.2 million-a-year SKNIC business, which CentralNic acquired right at the end of last year.
KeyDrive CEO Alexander Siffrin will become COO of CentralNic and one of its largest shareholders, owning 16.4% of the combined company’s shares.
The acquisition itself is fairly complex.
CentralNic will raise $16.5 million cash in a share placement and it will issue $19.3 million of shares to a holding company majority-owned by Siffrin. The remaining $10.5 million is performance related and may be paid in a combination of cash and shares, mostly shares.
It’s all subject to shareholder approval at an August 1 general meeting.
Assuming the deal closes, CentralNic says its plan is to become the “GoDaddy of Emerging Markets”, though what this means in practice is not immediately clear.
It does seem that there will be some job losses as the company rationalizes staffing across its various locations.
As far as technical integration goes, CentralNic’s registrars will migrate to KeyDrive’s platform and KeyDrive’s registries will migrate to CentralNic’s registry platform.
The potential for a deal was first revealed in March, after a leak. Trading in its shares was halted as a result, but resumed this morning.

GoDaddy signs up for basically unrestricted .travel gTLD

Donuts has started to market the now practically prehistoric and newly liberalized gTLD .travel, and it’s signed up GoDaddy to offer domains there.
The registry, which acquired .travel from former owner Tralliance in February, announced a soft relaunch on its blog last week, highlighting that GoDaddy, Name.com and Encirca are now among its registrars.
GoDaddy appears to be only new signing there — Encirca and Name.com have been carrying .travel from long before Donuts got involved and are in fact its two largest registrars.
The big daddy of the registrar space appears to have become interested after Donuts “simplified” the process of registering .travel domains. Donuts said:

Since the acquisition, Donuts has simplified the registration process, enabling registrants to stay on the registrar’s website for the entirety of the registration/checkout process. Donuts believes that this streamlined registration process will increase registrations, as compared to the previous process, which was disjointed and complex for registrants.

What this seems to translate to is: .travel is essentially an unrestricted TLD, despite being applied for in 2003’s round of “sponsored” gTLDs.
If you attempt to register a .travel domain at GoDaddy today, the only additional friction en route to the purchase button is a simple, prominent check-box asking you to confirm you are a member of the travel community.
That’s apparently enough for Donuts to say it has fulfilled the part of its ICANN contract that says it has to carry out a “review of Eligibility prior to completion of all registrations.”
Under its previous ownership, .travel required registrars to bounce their customers to the registry web site to obtain an authentication code during the registration process.
.travel names are still pretty pricey — GoDaddy was going to hit me with a bill of over $110 before I abandoned my cart, and that was just a year-one promotional price.
The gTLD peaked at 215,000 domains 10 years ago but now sits at under 18,000, having seen slight declines every month for the past five years.

Web.com to be acquired for $2 billion

Web.com is to go private in a deal valued at roughly $2 billion.
The company, which owns pioneering registrars Network Solutions and Register.com as well as SnapNames and half of NameJet, will be bought by an affiliate of Siris Capital Group, a private equity firm.
The cash, $25-a-share deal has been approved by the Web.com board but is still open to higher bids from third parties until August 5.
The offer is a 30% premium over Web.com’s 90-day average price prior to the deal’s announcement.
While Nasdaq-listed Web.com has briefly topped $26 over the last year, you’d have to go back five years to find it consistently over the $25 mark.

Christians rail against GoDaddy’s six-color gay rights flag

GoDaddy changed its social media avatars to a gay rights flag yesterday, incurring the wrath of some self-declared Christians and US right-wingers.

The change was made in recognition of LGBT Pride Month, in which every June gay rights groups hold marches and generally celebrate/call for equal rights for lesbian, gay, bisexual and transgender people.
The most egregious thing about the change is surely that there’s a color missing. For some reason, the world’s largest registrar has decided that rainbows look better with only six colors.
But many customers took to Facebook to decry the change on religious or political grounds.
Here’s a sample of some of the comments on the logo.

Now finding another service !!! I don’t support this crap !! I serve s higher power and I am as a Christian warrior to turn my back on this !!!

Don’t you start making a hard left turn to GoDaddy, are you gonna choose the coastal liberals over the other half of the country? Stay out of politics and picking sides. Your not above Boycott like every other Mega Company that chooses a Globalist agenda…

Keep your sexual or political opinion out of your business or I’ll leave your business son! Weather I agree or disagree Im not doing business with you for you to push your views upon me! Just sell me websites and hosting and keep your mouth shut, thanks!

Not doing business there anymore

To be fair, compared to the size of GoDaddy’s customer base, the number of outraged commenters was vanishingly small. I don’t think anyone at GoDaddy is shaking in their boots over the possible loss of a few hard-core right-wing customers.
But those saying it’s a political statement may have a point.
It might be interesting to note that on GoDaddy’s Facebook page for the UK, where equal rights are far less controversial and barely considered a mainstream political issue, the company has not changed its logo.
There were also lots of comments in favor of the change, of course.

Always been a huge fan of godaddy. Your customer service and products are superior. Now I’m even more of a fan. Thanks for taking a powerful stand, even amidst these trolls. I can’t even believe the hate spewing from them. #teamGoDaddy

Comment section, its not getting political or “imposing views” on others to support & respect gays as human beings. They’re not talking about gun rights or abortion or whatever, its LGBT, thats not a belief, or a view. So if you’re gonna seriously stop using the website over human decency & compassion during pride month, thats on you if ya wanna be a whining mope

The amount of offended people in these comments is killing me 😂 much love, GoDaddy. Happy pride. To all the high- strung offended snowflakes: you and your kind have enjoyed thousands of years without LGBT visibility. One site changes their profile pic and your anger burns for nothing. Suck it.

And there were plenty of ambivalent comments.

I am ok with supporting LGBT rights. I am not ok with my slow as hell server that I paid extra for it to be fast, but I paid up front for 3 years so whatever I guess I am hanging out awhile.

While I generally tend to steer away from stories about bogus, whipped-up, social media controversies (this is maybe the third time DI has posted such an article) I find it interesting as it reflects GoDaddy’s perception shift as a company.
A large reason GoDaddy got into the leading position it is today is due to its unabashedly breast-based advertising and sponsorship of sports only Republicans understand.
Less than a decade ago, it was more common for the company to attract controversy when founding CEO Bob Parsons did something dumb like brag about shooting an elephant.
Now it’s taking flak for making a half-assed nod towards gay rights? How times change.
Disclosure: it’s not lost of me that throughout this article I’ve used the word “gay” interchangeably with “LGBT”.