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IP Mirror rapped for failing to deal with abuse

Kevin Murphy, November 17, 2014, 17:04:01 (UTC), Domain Registrars

Here’s something you don’t see every day: a corporate brand management registrar getting smacked by an ICANN breach notice.

Singapore-based registrar IP Mirror has been sent a warning by ICANN Compliance about a failure to respond to abuse complaints filed by law enforcement, which appears to be another first.

Under the 2013 Registrar Accreditation Agreement, registrars are obliged to have a 24/7 abuse hotline to field complaints from “law enforcement, consumer protection, quasi-governmental or other similar authorities” designated by the governments of places where they have a physical office.

According to its web site, IP Mirror has offices in Singapore, Australia, Canada, Hong Kong, Indonesia, Japan, Malaysia, South Korea, Taiwan and the UK, but ICANN’s breach notice does not specify which authority filed the complaint or which domains were allegedly abusive.

Registrars have to respond to such complaints within 24 hours, the RAA says.

The ICANN notice (pdf) takes the company to task for alleged breaches of other related parts of the RAA, such as failure to retain records about complaints and to publish an abuse contact on its web site.

The company has been given until December 5 to come back into compliance or risk losing its accreditation.

IP Mirror isn’t massive in terms of gTLD names. According to the latest registry reports it has somewhere in the region of 30,000 gTLD domains under management.

But it is almost 15 years old and establishment enough that it has been known to sponsor the occasional ICANN meeting. It’s not your typical Compliance target.

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