Domainers up in arms as DomainTools pricing rockets

Domain investors are loudly complaining about DomainTools’ plan to double its prices and slash query limits.
Some are even calling for a boycott.
Effective June 25, all the existing non-enterprise membership tiers are being folded into a new “Personal” account, which costs $99 a month or $995 a year, DomainTools said.
Previously, customers on a “Professional” account paid $49.95 a month. Some were paying as little as $12 under older, discontinued Gold, Silver and Bronze plans.
If the price hike weren’t significant enough, the company is also reducing the number of queries customers can make.
Whois History reports have been slashed from 100 domains to 25, for example, as have Hosting History reports. The Brand Monitor tool has been reduced from 10 monitored strings to 3.
DomainTools offers a broad range of services in its standard bundle, and the cuts are pretty much across the board.
DomainTools said in an email to bloggers this week that a 30% discount will be offered on the first payment under the new plan for existing customers, adding:

The Personal Membership package adds four products that have never been offered before to individual members. Bulk Parsed Whois and Reverse Whois Research Mode have previously only been available to Enterprise members. In addition, we are including our newest product, Reverse IP Whois, which works like our Reverse Whois for domain Whois, but across IP Whois records. And finally, Personal Membership also includes 5 Domain Reports per month.

The company says that it is focusing more now on its enterprise security customers, where one imagines margins are higher than its mass-market domainer-oriented services.
Domainers, as you might expect, are not happy. Message boards and domainer blogs are filled with negative commentary.
There are currently 50 comments slamming the move on DNW, many saying they will quit the service, and a call for a boycott on NamePros
Some are predicting customers will flock to rivals DomainIQ and Whoisology.
Disclosure: myself and several other domain industry bloggers are on complimentary plans and will not be affected by these changes. In some months, the new Personal plan would have been adequate for my needs; in others, not so much.

.pw sees strongest growth in China

The recently launched .pw domain, managed by Directi, is doing particularly well in China, according to an early analysis from DomainTools.
The survey of data from name servers supporting 63,736 .pw domains found that well over half — 38,356 — were on Chinese IP addresses.
The Chinese registrar XinNet, which promotes low-cost .pw heavily on its home page, runs the second-largest number of name servers for the ccTLD’s registrants, DomainTools said.
According to the data, Directi’s own PrivacyProtect.org service is the third-largest name server host for .pw, followed by NameCheap and Sedo.
While Directi said from the outset that it expected to see growth from less-developed regions of the world, it has also come under fire recently for a massive spam outbreak from .pw addresses.
The ccTLD already has over 100,000 domains, according to the company.

Five registrars on the ICANN naughty step

ICANN has sent breach notices to five domain name registrars, including two owned by Epik and DomainTools, for failing to cooperate with a Whois accuracy audit.
InTrust Domains, Planet Online, Server Plan, Infocom Network and DomainAllies.com did not respond to ICANN’s 2011 Whois Data Reminder Policy audit, according to ICANN.
The WDRP is the longstanding policy that requires all ICANN-accredited registrars to remind their customers to keep their Whois records up to date once a year.
The annual WDRP audit asks registrars to state how many reminders they sent out and how many Whois records were updated as a result, among other things.
The non-compliant registrars, with the exception of Server Plan, are also evidently past due paying their ICANN accreditation fees, according to the breach notices.
All five registrars have been given 15 days to rectify the problems or risk losing their accreditations.
Given that the audit is, I believe, a simple web-based form, I don’t think anyone is going to go out of business as a result of these breaches.
It’s interesting to dig a little bit into who owns these registrars.
DomainAllies.com belongs to DomainTools parent Thought Convergence.
InTrust, which has come in for criticism for shady marketing practices under its previous management, was acquired by Epik last July.
Planet Online, meanwhile, is one of those odd registrars that hides its own contact information behind a Whois privacy service (though its web site does carry a physical address).

Newbie domain registrant discovers Whois, has Twitter meltdown

The need for the domain name industry to enforce accurate Whois is often cited by law enforcement and intellectual property interests as a consumer protection measure.
But most regular internet users haven’t got a clue that Whois even exists, let alone what data it contains or how to use it.
A study (pdf) carried out for ICANN’s Whois Review Team last year found that only 24% of consumers know what Whois is.
This stream of tweets I chanced across this afternoon, from what appears to be a first-time domain registrant, is probably more representative of consumer attitudes to Whois.
UPDATE (April 27): I’ve removed the tweets per the request of the Twitter user in question.

DomainTools.co sells for $2,500

Somebody has just paid out $2,500 for the domain name domaintools.co, according to Sedo.
I guess not even the most savvy domain name industry companies are immune to typosquatting.
Given that the price is just below what you might expect to pay for a cheap UDRP complaint, but more than the domain is probably worth alone, I assume the buyer is DomainTools itself.
According to DomainTools (the historical Whois service, not the company), domaintools.co has been in the hands of a Chinese registrant since .co went live in July 2010.
The domain, which is parked, is currently in escrow.

Whois throttling returns to bite Go Daddy on the ass

Go Daddy has been accused by a competitor of “thwarting” domain name transfers in violation of ICANN rules. (Note: story has been updated, see below).
The problem has reared its head due to the ongoing SOPA-related boycott of the company’s services, and appears to be related to Go Daddy’s decision earlier this year to throttle Whois queries.
NameCheap, one of the registrars that has been offering discounts to Go Daddy customers outraged by its recently recanted support of the controversial Stop Online Piracy Act, blogged today:

As many customers have recently complained of transfer issues, we suspect that this competitor [Go Daddy] is thwarting efforts to transfer domains away from them.
Specifically, GoDaddy appears to be returning incomplete WHOIS information to Namecheap, delaying the transfer process. This practice is against ICANN rules.
We at Namecheap believe that this action speaks volumes about the impact that informed customers are having on GoDaddy’s business.
It’s a shame that GoDaddy feels they have to block their (former) customers from voting with their dollars. We can only guess that at GoDaddy, desperate times call for desperate measures.

Part of transferring a domain from Go Daddy to NameCheap involves checking the identity of the registrant against Whois records.
Judging by a number of complaints made by Reddit readers today, it appears that NameCheap and other registrars are attempting to automatically query Go Daddy’s Whois database on port 43 at sufficient volume to trigger whatever throttling algorithm Go Daddy has in place to prevent the “harvesting” of contact data.
Go Daddy caused a similar ruckus earlier this year when it started blocking DomainTools and other Whois aggregation services from collecting full Whois records.
The registrar giant claimed then that it was trying to protect its customers by preventing the inappropriate use of their contact data.
However, while blocking a third-party information tool is merely annoying and disturbing, interfering with legitimate inter-registrar transfers could get Go Daddy into hot water, even if it is inadvertent.
NameCheap says it is doing the required Whois look-ups manually for now, and that it will honor each transfer request.
Giving Go Daddy the benefit of the doubt, I assume that this problem is ongoing largely due to the Christmas holiday, and that it will be rectified as soon as the appropriate people become aware of it.
Add this to your list of reasons .com and .net need a thick Whois.
UPDATE: All registrars have access to an ICANN service called RADAR, which enables them to specify the IP addresses they use to query competitors’ Whois databases.
Whitelisting IP addresses in this way could prevent a registrar’s queries being throttled, but not all registrars use the service.
According to this screenshot, NameCheap has not whitelisted any IP addresses in RADAR, which may be the reason it is having problems transferring Go Daddy customers’ domains to itself.

Go Daddy bans DNS harvesting

Go Daddy is blocking companies from harvesting its DNS records, the company has confirmed.
CTO Dave Koopman denied that Go Daddy has a “DNS Blackouts” policy, but confirmed that it has banned certain IP addresses from doing DNS queries for its customers’ domains. He wrote:

The rumor about “DNS Blackouts” was started by someone using Go Daddy servers to cache all Go Daddy DNS records on his personal servers for financial gain.
Back to our previous example of 100 queries a day. Instead of one person accessing 100 domain names, this individual was attempting to download tens of millions of Go Daddy DNS records – twice daily. While his behavior did not cause any system issues, we felt it best to revoke access to the offending IPs.
If Go Daddy finds unwanted activity in our network, Go Daddy takes actions to stop it.

That appears to be a reference to a blog post from DNSstuff.com founder R Scott Perry, who complained in early September about what he called a “Selective DNS Blackouts” policy.
Perry suggested that Go Daddy was trying to drum up interest in its Premium DNS service by providing poor DNS service to regular customers.
Blocking DNS queries from selected IP addresses draws to mind Go Daddy’s policy of banning DomainTools and other companies from harvesting Whois records in bulk.
In January, the company confirmed, that it was blocking commercial Whois aggregators including DomainTools. The ban appears to still be in affect for non-paying DomainTools users.
Like DomainTools, DNSstuff.com offers DNS monitoring and alerts for premium fees.

DomainTools opens massive email record database

DomainTools has opened up a huge database that matches domain names to the mail servers they use.
A search on ReverseMX.com for a domain name returns the mail servers that domain uses. In reverse, you can search for a mail server or IP address and find out which domains use it.
For example, a query for one of Google’s mail servers will spit back a short list of some of the domains that use Google for their email, along with an aggregate domain count.
DomainTools said in a press release:

ReverseMX can be used by a wide audience – basically anyone interested in researching the footprint of small or large email providers. For example, users can analyze which mail servers’ domains are using certain email providers, or how Microsoft’s hosted email is doing against Gmail or Yahoo.

The data currently covers the 130 million domains registered under .com, .edu, .net, .org, .info, .biz, and .us – the largest TLDs for which zone files are freely available.
DomainTools has already uncovered a few interesting factoids, such as that 30 million domain names use Go Daddy for their email, making it easily the largest provider.
The service also interrogates domains’ SPF records to work out which IP addresses are authorized to send email for any given domain.
I can imagine ReverseMX being useful for researchers in the security industry (and their spammer adversaries?).
But unlike DomainTools’ other services, it does not immediately appear to be something that many people in the domain name industry will find themselves using on a daily basis.

DomainTools doubles prices, relaunches site

Whois specialist DomainTools has revamped its web site and raised the price of its services.
The price increase is quite substantial. The cheapest paid-for tier appears to be the $30-a-month Standard Membership, a 100% increase on the old $15 basic package.
Existing members have been grandfathered in at their current rates. DomainTools said that it’s the first price increase in five years.
It does appear that subscribers may get more bang for their buck under the new tiers. At least, my subscription appears to be buying me more services than it was before the relaunch.
But that may be because I was never entirely clear what I was paying for. The confusing old “unit”-based pricing has gone, and the new site is a lot clearer about what you get for the money.
Many of the other changes appear to be cosmetic. The site does look a bit slicker than before, while retaining its familiar look-and-feel.
The company also appears to have sorted out its dispute with Go Daddy, which recently started blocking Whois aggregators including DomainTools.
A few test look-ups I did for domains registered at Go Daddy returned full Whois results, not the stubs it was delivering following the block.
Given that registrars are allowed to charge $10,000 a year for access to bulk Whois records, I’m tempted to draw a connection between the Go Daddy situation and the price increase, but I have no hard information to support that conclusion.
UPDATE: I’ve heard from DomainTools that the Go Daddy situation has not yet been resolved.
DomainTools subscribers currently see full Whois records when they search for domains registered at Go Daddy. In order to throttle the vast majority of the traffic the site sends to Go Daddy’s servers, non-subscribers are still receiving incomplete data.
The dispute is evidently more complex than a simple $10k shakedown.

What’s wrong with M+M’s defensive reg report?

Minds + Machines has released a report into defensive domain name registrations by the largest 100 US companies. While I generally agree with its conclusions, I’m pretty certain I don’t trust the numbers.
The company, which has a financial interest in the new gTLD launches, plugged 1,043 Fortune 100 brands into DomainTools.com in order to figure out how many of them were registered.
(continue reading)