GoDaddy domains doing just fine during pandemic, lays off hundreds anyway

GoDaddy has announced hundreds of lay-offs as part of a restructuring made necessary by the coronavirus pandemic, but it says its domain name business is still doing pretty well.

The market-leading registrar late last week announced changes that will affect 814 of its US-based employees.

Hundreds will be laid off. Others will be offered jobs in states a thousand miles away from home.

But at the same time, GoDaddy increased its estimates for second-quarter revenue, saying its domain business is doing okay.

The main victims of the restructuring are those in outbound sales, employees who cold-call customers to up-sell them on high-margin products such as GoDaddy Social, a social media management service.

Because GoDaddy Social isn’t selling well any more, apparently due to the pandemic, 331 staff are losing their jobs.

There are another 213 employees, currently based in GoDaddy’s native Arizona, that will be moved into customer support roles — which for GoDaddy is also a up-sell role — instead.

Another 135 sales staff based in Iowa will be told to move to Arizona — well over 1,000 miles away — or lose their jobs.

GoDaddy will be closing both of its two offices in Austin, Texas.

Despite the carnage, the company seems to be treating its affected employees quite well by American standards.

They’ll all get paid until at least September 1, and get healthcare benefits (because this is America, where healthcare is a privilege that has to be earned by phone-jockeying) up to the end of the year.

GoDaddy had previously promised it staff that there would be no layoffs in Q2.

The company also said last week that it will make 1% more revenue that it had previously expected.

It now expects $790 million in Q2, up 1% on its previous guidance.

That increase is, according to GoDaddy, due to sales of domains and web sites.

This coincides with other industry evidence that domain sales are doing okay right now.

GoDaddy, PorkBun and Endurance win domain “blocking” court fight

Three large registrar groups last week emerged mostly victorious from a court battle in which a $5.4 billion-a-year consumer goods giant sought to get domains being used in huge scam operations permanently blocked.

Hindustan Unilever, known as HUL, named Endurance, GoDaddy and PorkBun in a lawsuit against unknown scammers who were using cybersquatted domains to rip off Indians who thought they were signing up to become official distributors.

The .in ccTLD registry, NIXI, was also named in the suit. All of the domains in question were .in names.

Among other things, HUL wanted the registrars to “suspend and ensure the continued suspension of and block access to” the fraudulent domains in question, but the judge had a problem with this.

He’d had the domain name lifecycle explained to him and he decided in a June 12 order (pdf) that it was not technically possible for a registrar to permanently suspend a domain, taking into account that the registration will one day expire.

He also defined “block access to” rather narrowly to mean the way ISPs block access to sites at the network level, once again letting the registrar off the hook.

Judge GS Patel of the Bombay High Court wrote:

Any domain name Registrar can always suspend a domain that is registered. But the entire process of registration itself is entirely automated and machine-driven. No domain name registrar can put any domain names on a black list or a block list.

Where he seems to have messed up is by ignoring the role of the registry, where it’s perfectly possible for a domain name to be permanently blocked.

NIXI may not have its hands directly on the technology, but .in’s EPP registry is run by back-end Neustar (now owned by GoDaddy but not directly named in the suit), which like all gTLD registries already has many thousands of names permanently reserved under ICANN’s direction.

Patel also seems to assume that NIXI doesn’t get paid for the domain names its registrar sells. He wrote:

The relief against Defendants Nos. 14 and 15, the dot-IN registry and NIEI [NIXI] at least to the extent of asking that they be ordered to de-register or block access is misdirected. Neither of these is a registrar. Neither of these receives registration consideration. Neither of these registers any domain name. The reliefs against them cannot therefore be granted.

NIXI actually charges INR 350 ($4.60) per second-level .in name per year, of which a reported $0.70 goes to Neustar.

The judge also ruled that the registrars have to hand over contact information for each of the cybersquatters.

He also ordered several banks, apparently used by the scammers, to hand over information in the hope of bringing the culprits to justice.

Three big registries will take down opioid domains for US govt

Verisign, Public Interest Registry and Neustar (now part of GoDaddy) will suspend domain names being used to illegally sell opioids under a pilot scheme with the US government.

The Food and Drug Administration announced this week that this new “trusted notifier” program will go into effect for 120 days.

When the FDA finds a site suspected of selling opioids illegally, it will notify the registry as well as the web site’s owner and hosting provider.

The registries will then be able to decide whether to suspend the domain or not. It’s voluntary.

The National Telecommunications and Information Administration will also take part in the project.

Verisign runs .com and .net, PIR runs .org and Neustar runs .us, .co and .biz.

Opioids are legal, pharmaceutical pain-killers derived from opium. They’re ridiculously addictive and account for as many drug overdose deaths in the US as heroin, but are over-prescribed by US doctors.

It’s not the first time registries have agreed to trusted notifier programs. Some new gTLD registries have deals with the movie and music industries to suspend domains involved in copyright infringement.

The announcement comes just a few weeks after ICANN rejected a deal that would have seen PIR create a community oversight body with responsibilities to monitor domain-suspension policies in .org.

Should Epik be banned from NamesCon as racism debate spills over into domain industry?

Should GoDaddy-owned domain conference NamesCon ban the controversial registrar Epik from its conferences, after a day in which the domaining fraternity descended into a race row?

The fight kicked off last night when Epik director and noted domain investor Braden Pollock announced he was quitting the board over ideological differences with CEO Rob Monster.

Since @robmonster and I don't share the same ideology it's time he and I part company. I don't agree with the direction of @EpikDotCom so I've decided to resign my Board seat, effective immediately.

— Braden Pollock (@BradenPollock) June 10, 2020

Pollock did not explain his exact reasons for quitting, but the assumption among domainers on Twitter and elsewhere, perhaps due to heightened race awareness during the ongoing Black Lives Matter protests, was that it was race-related.

Pollock’s wife is the civil rights attorney Lisa Bloom, who is currently representing victims of police violence during the BLM protests.

Monster is a conspiracy theorist and Bible-bashing Christian who has been accused over the years of racism, antisemitism, and worse.

Even if Monster is not a racist (and plenty of his associates, even his critics, believe he is not), Epik is certainly friendly to racist registrants.

It caused controversy in March last year by publicly offering to host gab.com, the Twitter clone most often used by right-wing refugees escaping Twitter’s ban hammer.

It also took the domain business of 8chan, a forum site frequented by racists, though it refused to actually host the site.

The registrar is also very popular with domainers, due to its low price and domainer-friendly services.

Before long, Pollock’s tweet had spawned a thread of domainers expressing support for either Pollock or Monster, as well as casually throwing accusations of racism at each other.

Pretty much the same thing was going on over on NamePros and Facebook.

Epik all but confirmed that race was at the center of the disagreement by tweeting out the names of a couple dozen employees, whom I can only assume are not white, with the hashtag #diversity.

Monster himself posted a short video in which he appeared to denounce racism.

The rising tide of polarity is a false construct. Current events are a learning laboratory for all of us. For those with #EyesToSee there is unity in compassion, empowerment and love. #Wisdom pic.twitter.com/SnUjqX61ch

— Rob Monster – CEO Epik.com (@robmonster) June 10, 2020

Later today, Epik posted a screenshot of a Facebook comment by NamesCon CEO Soeren von Varchmin, in which he suggested Epik had been banned from the conference, which the company has previously sponsored.

The tweet tagged both GoDaddy and the US Federal Trade Commission.

Who owns @NamesCon? Post winning Best Registrar 2020, @EpikDotCom is in accelerated growth due to the love for our customers, diversity, innovation & the truth of how we maintain business. These attacks are #anticompetitive and hateful, and far from accurate or deserved. pic.twitter.com/RtC0Ygj5HZ

— Epik.com (@EpikDotCom) June 10, 2020

While the von Varchmin comment is genuine, I’m told that he was speaking in a personal capacity and it’s not current GoDaddy policy to ban Epik.

But should it?

GoDaddy starts protecting American customers’ privacy

GoDaddy has today started redacting the Whois records of its US-based customers, bringing them into line with the European counterparts.

The company was one of the few registrars to differentiate its European customers from those elsewhere when it implemented the EU’s General Data Protection Regulation two years ago, primarily because it was also one of the dwindling number of registrars charging for Whois privacy services.

American privacy customers are reportedly to be offered a partial refund or the chance to upgrade to a service that also includes two-factor authentication and malware scans.

From today, Whois records for American registrants only show a registrant organization, state and country. Email addresses and phone numbers are gone.

While this is no doubt a boon to most GoDaddy customers in terms of privacy protection, it’s likely to cause frowns in those parts of the community that rely upon Whois to make the job of tracking down ne’er-do-wells easier.

As the largest registrar by a considerable margin, the likes of law enforcement, intellectual property owners and security researchers have just lost access to millions of records.

There is a contact form at the bottom of each record that can be used to get in touch with the registrant, via GoDaddy, so it should still be possible to communicate with those who want to be communicated with.

ICANN may scrap its $0.18 reg tax in coronavirus “solidarity”

ICANN is thinking about whether to temporarily waive the $0.18 it charges registrars (and therefore registrants) whenever a gTLD domain name is registered.

Execs said the idea was being considered during a conference call explaining ICANN’s new budget this afternoon.

The idea was floated by GoDaddy policy head James Bladel during the call, and supported by others, but it appears it had already also occurred to ICANN.

Bladel suggested that it might not make a big impact on registrants’ wallets, but that it would be a show of “solidarity” with registrars and registries that have waived domain recovery fees to help registrants that have been hit by coronavirus.

ICANN said it was looking at the idea but did not commit one way or the other.

Should such a waiver come into effect, it’s not clear whether it would be uniformly passed on to registrants.

GoDaddy signs up 30 partners to lockdown-era marketing scheme

GoDaddy has signed up 30 companies to a new marketing program that it says is designed to help small business keep afloat during the coronavirus lockdown.

It’s called #OpenWeStand, and the company is doing its level best to cast it as a community “movement” rather than a way to shift product as the world stands on the precipice of pandemic-induced recession.

The companies signed up so far are: Acronis, American Express, Association for Enterprise Opportunity, Avetta, BrandCrowd, Brex, ChowNow, Digital Air Strike, Evite, Gift Up!, GoFundMe, Hello Alice, Inc. Media, Kabbage, Keap, Keysight Technologies, Moneypenny, Next Insurance, Next Street, Nextdoor, PayPal, Rocket Lawyer, Ruby, Salesforce, Seed Spot, ServiceTitan, Shaw Academy, Slack, SurveyMonkey, and Zenefits.

What are all these companies offering worried business owners? It’s not entirely clear yet, but the answer so far appears to be primarily: discounts.

Evite, for example, is offering customers a free year of its premium service, which usually goes for $249, according to the OpenWeStand web site.

Customers of GoDaddy that are also customers of collaboration tool Slack will get a 25% discount on any Slack upgrade they buy.

Food delivery aggregator ChowNow says it’s designed a loyalty scheme product designed to put uo-front fees in restaurants’ pockets at a time when delivery is basically their only option.

Inc magazine’s contribution appears to be limited to a pledge to continue publishing.

GoDaddy itself is offering free social media makeovers and marketing services.

There’s not a whole lot more in the way of offers right now, but the site has placeholders for the likes of PayPal, American Express and Salesforce to promote their offerings soon.

In terms of offering advice to small business owners, we’re looking at a collection of GoDaddy blog posts and a LinkedIn group with about 200 members.

It’s obviously far too early to say whether any of this will ultimately be useful or attractive enough to help small businesses survive the lockdown, but I also think it would be churlish to dismiss it as a cynical marketing ploy at this stage.

A slick GoDaddy video promoting #OpenWeStand, which appears to have been voiced by the soothing, avuncular gravel of Donald Sutherland, has received over 12 million views since it was published March 25, so their may be an appetite for this kind of “movement”.

To show new focus on registry, Uniregistry dumps “registry” from its brand. Um…

Uniregistry (or possibly “Uni Registry” or just “Uni”) has announced that it is changing its branding yet again.

The company now wishes to be known as UNR, which stands for Uni Naming & Registry, according to a press release today.

The change is related of course to the acquisition of several former Uniregistry business units — namely the registrar, the portfolio and the marketplace — by GoDaddy. That was announced in February but appears to have just closed.

UNR said it is “singularly focused on registry expansion”. It manages 20-odd of its own gTLDs and offers registry back-end services to others.

Its old web site, uniregistry.com, now displays GoDaddy branding — “Uni, a GoDaddy brand” — and functions as a retail registrar.

UNR is now using unr.link and unr.com, according to the press release. Both, for me, resolve to uniregistry.link — .link is one of the gTLDs UNR runs under ICANN contract.

So, Uniregistry is now a registrar in the GoDaddy stable and UNR is the registry. Or something. Got it? Good.

End of the road for Neustar as GoDaddy U-turns again and buys out its registry biz

GoDaddy has changed its mind about the registry side of the industry yet again, and has acquired the business of Neustar, one of the largest and oldest registries.

The deal will see GoDaddy purchase, for an undisclosed sum, all of Neustar’s registry assets, amounting to 215 TLDs and about 12 million domains.

It means the gTLD .biz is now under the new GoDaddy Registry umbrella, as are the contracts to run the ccTLDs .us, .in, and .co, 130 dot-brand gTLDs and 70 open gTLDs.

Neustar’s registry staff are also being taken on.

“We’re bringing the whole team aboard. One of the things we’re very excited about is bringing the team aboard,” Andrew Low Ah Kee, GoDaddy’s chief operating officer, told DI today.

He added that, due to coronavirus job insecurities wracking many minds right now, GoDaddy has promised its entire workforce that there will be no layoffs in the second quarter.

Nicolai Bezsonoff, currently senior VP of Neustar’s registry business, will run the new unit. He said for him the opportunity for “innovation” was at the heart of the deal.

“We’ve always been one step removed from the customer, so it can be hard to understand what customer wants to do,” he said. “This gives us huge customer insight into what customers want and how they want to use domains.”

Pressed for hypothetical examples of innovation, Bezsonoff floated ideas about selling domains for partial-year periods, or doing more to crack down on DNS abuse.

The deal is an example of “vertical integration”, which has been controversial due to the potential risk of a dominant registry playing favorites with its in-house registrar, or vice versa.

While registries such as Donuts, CentralNic and until recently Uniregistry vertically integrated with little complaint, the industry is currently nervous about Verisign’s newfound ability under its ICANN contract to own and run a registrar.

Because GoDaddy is the Verisign — the runaway market leader — of the registrar side of the industry, one might expect this deal (expected to close this quarter) to get more scrutiny than most.

But the company says it’s going to “strictly adhere to a governance model that maintains independence between the GoDaddy registry and registrar businesses”.

Low Ah Kee said that this means the registry and registrar “won’t share any information that gives or appears to given any unfair advantage” to the GoDaddy registrar, that their business performance will be assessed separately, and that they’ll be audited to make sure they’re not breaking this separation.

If GoDaddy appears to be preemptively expecting criticism, there’s a good reason why: the proposed acquisition of .org manager PIR by private equity group Ethos Capital has caused huge upset in recent months, and there are some parallels here.

First, like .org, pricing restrictions were lifted in Neustar’s .biz under a contract renewal with ICANN last year. It fell under the radar a little as .biz is substantially smaller, not a legacy gTLD as such, and not widely used.

Like the .org deal, the transfer of control of .biz will also be subject to ICANN’s approval before GoDaddy and Neustar can seal the deal.

Could we be looking at another big public fight over a gTLD acquisition?

But unlike Ethos with .org, GoDaddy says it has no intention of raising prices with .biz.

“We will not be raising prices, in fact we will look into reducing prices for some TLDs,” Bezsonoff said.

One TLD where one assumes prices won’t be going down is .co, where Neustar has just had its margins massively slashed by the Colombian government.

The acquisition was announced just days after the Colombian government announced that it has renewed its contract with Neustar to run .co for another five years, but under financial terms hugely more favorable to itself.

Whereas the initial 10-year term saw the government being paid 6% to 7% of the .co take, that number has soared to 81%, making .co — arguably Neustar’s registry crown jewel — a substantially less-attractive TLD to manage.

One assumes that the acquisition price would have fluctuated wildly based on the outcome of the .co renegotiation, but the GoDaddy/Neustar execs I talked to today didn’t want to talk about terms.

GoDaddy’s history with the registry side of the business has been changeable.

As far as ICANN contract is concerned, it is already a registry because it owns the .godaddy dot-brand. But that’s currently unused, with the registry functions outsourced to — cough — Neustar’s arch-rival Afilias.

Given Neustar’s religious devotion to the dot-brand concept, and the weirdness of using one of your primary competitors for a key function, one might expect both of those situations to change.

GoDaddy did also apply for .casa and .home back in 2012, but changed its mind and abandoned both bids fairly early in the process.

The sudden excitement about the registry business today begs the question of why GoDaddy didn’t buy Uniregistry’s registry business at the same time as it bought its secondary market and registrar earlier this year, but apparently it was not for sale.

Following the acquisition, Neustar is keeping its DNS resolution services and GoDaddy will continue to use them, so Neustar is not entirely out of the domain game, but it looks like the end of the road for Neustar as a brand I regularly report on.

The registry started life in 2000 as “NeuLevel”, a joint-venture between Neustar and Aussie registrar Melbourne IT formed to apply to ICANN for new gTLDs. It wanted .web, but got .biz, which now has about 1.7 million names under management, down from a 2014 peak of 2.7 million.

ICANN expects “significant” budget impact from coronavirus

The ongoing coronavirus pandemic is expected to have a “significant” impact on ICANN’s budget, according to an update from the organization.

The organization published its expectations of a $140.4 million budget for the fiscal year that begins this July last December, and opened it up for public comments.

In its summary of those comments (pdf), which had a February 25 deadline and therefore were not focused on the pandemic’s potential impact, ICANN said:

the COVID-19 pandemic is affecting significantly the entire world. ICANN expects that its activities and financial position will be significantly impacted as well. The ICANN org is working with the Board to assess and monitor the potential impact to ICANN’s funding, and planned work such as face-to-face meetings, travel, etc.

Any pandemic-related changes to the budget will be published prior to board approval, ICANN said.

So where is ICANN expecting the impact? It’s not entirely clear. I would expect to see some minor gains from slashing its travel budget in the wake of social distance rules, but it’s less obvious where a “significant” shortfall could occur.

ICANN had operational revenue — the money it gets from billing registries and registrars — of $136.8 million in the fiscal year ending June 30, 2019, its most recently reported year (pdf).

Of that total, roughly $56 million came from the market leaders in both segments, Verisign and GoDaddy, both of which have been given glowing analyst coverage since the outbreak began.

One commentator recently wrote that Verisign is “immune” from coronavirus and GoDaddy’s CFO told analysts just last week that he expects the impact of coronavirus to be “minimal” in the first quarter. That could of course change in future.

Almost half of ICANN’s revenue, some $65.7 million, comes from the top 10 registries and registrars.

So is ICANN expecting to see weakness in the long tail, the few thousand accredited registrars and gTLD registries that account for under $1 million in ICANN contributions per year? Is it expecting reduced voluntary contributions from the ccTLDs and Regional Internet Registries?

Will coronavirus cause huge numbers of small businesses to abandon their domains as they go out of business? Will it inspire large numbers of the recently unemployed and quarantined to start up web-based businesses in an attempt to put food on the table? Will it cause large portfolio owners to downsize to save costs?

All of these outcomes seem possible, but these are unprecedented times, and I couldn’t being to guess how it will play out.